Privacy Policy

What we collect

Depending on how you use our store, we may collect:

• Contact details — name, email, phone number, shipping address.
• Order details — items purchased, payment method (never full card numbers), invoice history.
• Newsletter data — the email you provide when you subscribe.
• Usage data — anonymised page views, device type and referrer, to improve the experience.

How we use it

Your information is used to:

• Fulfil and deliver your orders safely to your door.
• Send order confirmations, shipping alerts and support replies.
• Notify you about new kiln batches — only if you subscribed.
• Improve product quality, packaging and site usability.

Cookies

We use a small number of essential cookies to remember your cart, keep you signed in and secure your session. Analytics cookies are anonymised. You can disable cookies in your browser at any time — core shopping features may need essential cookies to keep working.

Sharing & partners

We never sell your data. We only share the minimum required information with:

• Payment gateways (to process your order securely).
• Shipping partners (name, address, phone) so your bartan reaches you.
• Government bodies, only when legally required.

How we protect it

Data is encrypted in transit using HTTPS. Payment data is handled by PCI-DSS compliant gateways — we never store your full card details on our servers. Access to personal data inside our team is limited to those who need it to serve you.

Your rights

You can, at any time:

• Ask for a copy of the data we hold on you.
• Correct any wrong information.
• Ask us to delete your account and data (except records we must keep for tax law).
• Unsubscribe from our newsletter with one click.

Children

Our store is intended for adults. We do not knowingly collect data from anyone under 13. If you believe a child has provided us data, please contact us and we will remove it.

Policy changes

When we update this policy we will change the “Last updated” date at the top and, for significant changes, notify subscribers by email.